Support and Maintenance
- Services
- Support and maintenance
alea services
Support and Maintenance
Consultation and Advice
At Alea, we understand that each customer has unique needs. That’s why we offer a personalized consulting and advisory service to guide you in choosing the most appropriate solutions for your infrastructure. Our team of experts is available to answer your questions, evaluate your requirements and provide you with strategic recommendations to optimize the performance and security of your networks. Don’t hesitate to contact us for the assistance you need.
Integration and Start-up
We specialize in the integration and commissioning of systems and equipment, ensuring a smooth transition to new technologies. Our team of engineers works hand in hand with you to implement customized solutions that align with your objectives. From initial planning to final configuration, we take care of every detail to ensure your network is operational and optimized from day one. Rely on us to facilitate an effective integration that boosts your efficiency and performance.
Support 24 / 7
At Alea, we know that downtime can seriously affect your business operations. That’s why we offer a technical support service available 24 hours a day, 7 days a week. Our highly trained team is always ready to attend to any incident, ensuring that your systems are running optimally at all times. With an efficient ticket management system, you will be able to track your requests and receive fast and effective responses. Your peace of mind is our priority, and we are here to help you at any time.
Prevention and Diagnostic Work
At Alea, we understand the importance of prevention to maintain the operational continuity of your networks. Our proactive approach includes a comprehensive systems diagnostic, which allows us to identify potential failures before they become critical problems. We perform regular audits and detailed analysis to ensure that your infrastructure is always in its best condition. Our goal is to minimize risk and maximize performance, giving you peace of mind and confidence in the operability of your services.
Alea Formation
We believe that continuous training is key to success in the technological field. That’s why we offer training programs designed to equip your team with the knowledge and skills necessary to efficiently manage the systems and solutions we implement. Our experts provide workshops, seminars and hands-on sessions tailored to your specific needs, ensuring that your staff is always up-to-date with the latest technologies and best practices. Investing in the training of your team is investing in the future of your company.
Ticketing System
Our ticketing system allows your users to raise incidents, consult their status and manage them in an agile way. It also allows the department to control and manage tasks quickly without access bottlenecks or busy phones.
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Troubleshooting
Technical support and maintenance
We offer professional services in Transmission, Access and IP to Telco companies, as well as to the Hospitality vertical and to all environments that require the deployment and use of fiber optic networks as a transversal communication formula.
Our services range from pre-consulting to implementation through the selection of the optimal equipment for each project or the development of solutions and systems (if it does not fit, we skip it).
Preventive
Configuration backup IP Logs Training plans Software update Monitoring of systems, equipment...
Corrective
24*7*365 service Service restoration Troubleshooting Alarm management Advanced parts replacement
Ticket Management
Advanced tool for control, management and resolution of tasks
FAQ
Questions and Answers
Answers to Common Support and Maintenance Questions
Alea offers a 24/7 technical support service, which means that we are available to help you at any time of the day or night. Our team can assist with troubleshooting, preventive maintenance and optimization of your systems to ensure smooth operation.
Our ticket management system allows customers to register their queries or incidents easily and efficiently. Each ticket is assigned to a specialized technician who will follow up and provide updates until the problem is resolved, thus ensuring an agile and organized service.
By choosing Alea's support and maintenance service, you guarantee the operational continuity of your infrastructure. You benefit from personalized attention, proactive diagnostics, and a team of experts always ready to address any challenge, allowing you to focus on growing your business without worrying about technical interruptions.
Contact
info@alea-soluciones.com
Do not hesitate to contact us for further information and services.
We invite you to contact us for more detailed information about our solutions and services, and to find out how we can work together to drive your company’s success.
Professional ICT solutions for your company
Since 2002, Alea Soluciones has been working with companies located in two main verticals: Telco and Hospitality.
Each of them has its own characteristics, needs, philosophy and way of operating, managing their networks and services.
Knowing all these characteristics is key to achieve success and customer satisfaction in each project.
- Extensive FTTH and Networking experience
- Main focus in Telco and Hospitality
- Highly qualified and professional team
- Multiple Huawei certifications in Networking and FTTH, Master Level in Optical and Datacom.
- Works with the leading companies in the industry
